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Zachary Hughes spent his Fellowship working in the Office of the Mayor of the City of Boston on several different projects. Working mainly out of the Office of Administration and Finance, Zack's largest undertaking was the writing, designing, and overseeing of a survey of over a thousand constituents who had recently contacted the City with a service request. In collaboration with Devin Lyons-Quirk, a former Rappaport Fellow and the current head of Boston About Results, Zack conducted extensive analysis of the survey results to develop actionable information for the Mayor, his Chief of Staff, and other City managers. Other performance-related projects that Zack worked on included developing performance metrics for the Mayor's Office of Emergency Management and helping Boston About Results prepare a comprehensive communications strategy in advance of the launch of its new website, http://www.cityofboston.gov/BAR.