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Home > Degree Programs > Teaching & Courses > 2009-2010 Course Listing > Operations Management
MLD-601: Operations Management
Faculty: Guy Stuart, Mark Fagan
Schedule
| Day | Time | Location | |
|---|---|---|---|
| First Day | 9/3 | ||
| Meet Day | T/Th | 8:40 AM - 10:00 AM | LAND |
| Review |
Description
This course is an introduction to operations management. It teaches how to set up, maintain, and reengineer the processes that organizations use to provide services of public value. The course uses the case method of instruction, drawing on cases primarily from the public and nonprofit sectors, with some private sector cases where appropriate. It covers the following subjects: process flow, information technology, performance measurement, total quality management, and program innovation. The course is process-oriented and encourages students to wrestle with the details of how to get things done. The course demonstrates the importance details have for the creation of public value by nonprofit and government organizations. It is oriented toward the general manager or someone who is interested in operations and needs an introduction to the field.