MLD-484M: Information and Knowledge Management

Semester: Spr Mod4

Credit: 0.5

Faculty: Stephen Peterson

Schedule

Day Time Location
First Day 3/23
Meet Day T/Th 2:40 PM - 4:00 PM T301
Review

Description

Effective management and leadership of any entity, whether in the private or public sector, require managers who are not IT specialists to understand, direct and manage their organization’s IT strategy and investments. Information Technology is no longer about data processing but has become a core function the supports internal operations and communications, provides the information and knowledge necessary for individuals to perform their work and is usually the key resource linking the organization with their customers and constituencies. The information age, the knowledge economy and technology advancements are three significant trends that have led to a relatively new discipline called knowledge management (KM). Knowledge, or intellectual capital, is a strategic asset for any organization, and KM is all about managing and leveraging this asset (the collective experience, expertise and “know how” of the organization). IT and KM are two very different functions, but are closely intertwined because information technology is a critical enabler of effective knowledge sharing and dissemination. This course represents an overview of the value and associated challenges with managing the IT and KM functions, particularly in the public sector.