• Get Help
    • Take an On-Line Class
    • UIS & IT Training
    • Contact Us
    • Classpages & Smart
    • Polling Booth
    • The HKS Intranet
    • Login to the Network
    • Wireless Access
    • Set up your Account
    • The Harvard PIN
    • Access the Network Remotely
    • Computer Lab Hours & Info
    • Public Computer Locations (pdf)
    • Printing at HKS
    • Purchasing Recomendations
    • USB Thumb Drives & File Storage
    • Windows Updates & Infected Computers
    • Dispose & Release Computers
    • Using your E-Mail at HKS
    • Use a different E-Mail client
    • Connecting E-Mail to Blackberry
    • Spam, Viruses, and Other Annoyances
    • Listservs & Mass E-Mails
    • E-mail and Network Quotas
    • Computer Support Policies
    • Responsible Use of HKS Technology
    • Harvard-wide Security Policy
    • Info for Departing Students

Getting Help

IT offers both in person and E-Mail support for our students. IT does not offer phone support for students.

In-Person - If you have a technical issue with your laptop our student computer lab is able to help you with many issues. The lab is located on the basement floor of Taubman, Lab technicians are located in the offices on the left-hand side during regular business hours.

E-Mail - You can email the lab during regular business hours. The email address is: student_support@hks.harvard.edu.

To contact IT Management, go to our Contact Us page