The CSR Initiative is delighted to announce the publication of a new report entitled "Mining Industry Perspectives on Handling Community Grievances." This report has been produced by the Centre for Social Responsibility in Mining (CSRM) at the University of Queensland as part of a collaboration with the CSR Initiative. The research was motivated by the two institutions shared desire to understand better the challenges being faced by those within extractive sector companies involved with managing conflict with communities.
Based on in-depth interviews with extractives company staff, as well as experts closely familiar with their operations, the report brings out some fascinating patterns of experience that convincingly illustrate a range of barriers and opportunities when it comes to companies' own ability to improve their conflict management. Their research shows that the effectiveness of company-level greivance processes depends necessarily on a range of procedural, structural, staffing and cultural factors internal to the company, quite apart from those outside its control. Sharing this kind of learning is important if companies are to accelerate the process of finding viable, practical approaches to resolving disputes earlier and more effectively.
Access the report here. |
