Alexander Schellong


Research Fellow
Johann Wolfgang Goethe- University, Frankfurt am Main

Alexander Schellong received his masters in political science and economics from the Johann Wolfgang Goethe-University, Frankfurt am Main, Germany. In his master thesis he examined citizens preferences towards One-Stop Government and collaborative CRM in the public sector in cooperation with the Siemens AG. Between 2004 and 2007 Alexander was a doctoral student at the Institute for Methodology III– Qualitative Methods and Software Engineering of Dieter Mans at the Johann Wolfgang Goethe-University, Faculty of Social Sciences. The title of his dissertation is "Citizen Relationship Management - A Study of CRM in Goverment" and includes in-depth case studies on the understanding, implementation and effects of CiRM on Miami/Dade County, New York City, Baltimore and Chicago .. His research was supported by the Goethe-University graduate student scholarship. He was a Research Fellow at Harvard's National Center for Digital Government directed by Jane Fountain (now at UMass Amherst) from 2004-2005 and is now a fellow at its successor, the Program for Networked Governance directed by David Lazer. While at Harvard, he focuses on the theoretical and empirical part of his thesis which includes For the Fall term 2006/07 Alexander was a Research Scholar at The University of Tokyo working with Hideaki Shiroyama and Hirokazu Okumura on networked governance, CiRM, SNS and disaster management. He is currently a teaching a course on eGovernment at Goethe- University and is on the team that develops a strategy to introduce an N-1-1 type networked non-emergency government service center solution to Germany (115 Bürgerservice). In addition he advises governments in the area of eGovernment, CRM, citizen-orientation and Web20.

Through national and international internships he gained professional experience in the field of marketing, ebusiness, public sector eprocurement or consulting. Furthermore, he worked three years as an assistant at the very first chair for electronic commerce at a German university. There he was a project manager for an internet based facility management solution for the Goethe-University. From 1995 to 2004 he ran his own small business (HauLongDesign) with the focus on web design, advertising and marketing. Alexander is also an active member of the Steuben-Schurz Society which is Germany’s largest non-profit organization of German-American friend- and partnership. He was co-chair of the 9th European Career Fair @ MIT held in January 2005. Besides his research, he is the Director of Communications at PNG.

eMail:
Web:

Citizen Relationship Management / Citizen Relationship Management Blog

311 / N-1-1 government contacter center projects google mash-up

 

Academic Publications

2009

Schellong, Alexander (2009). "Improving Access to Government Information and Services" in: Rizvi, Gowher/ de Jong, Jorrit (Ed.) "The State of Access: Success and Failure of Democracies to Create Equal Opportunities", Brookings Institution Press.

2008

Schellong, Alexander (2008) ". Citizen Relationship Management - A Study of CRM in Government." Frankfurt: Peter Lang Publishing.

Schellong, Alexander (2008). "eGovernment: data growth and growing concerns" in: "The EU and the emergence of the "Big Brother" society, Challenge Europe series, European Policy Centre, Brussels.

Langeberg, Thomas/ Schellong, Alexander (2008) "ASW.COM - Monetizing Connectivity (A)" in: Sangeetha, K. "Business Networking", Icfai University Press, 150-167.

Schellong, Alexander (2008)."Citizen Government Interaction: The Promise of the E-Channel” in: In A. Meijer, K. Boersma & P. Wagenaar (Eds.), ICTs, Citizens & Governance: After the Hype! Amsterdam: IOS Press.

Schellong, Alexander (2008). "Government 2.0: An exploratory study of Social Networking Services in Japanese Local Government", Transforming Government: People, Process and Policy", x, x, x-x. (to be published)

2007

ISPRAT (2007). "115 Bürgertelefon - Strategie 115". (English Version: "Strategy 115 Buergertelefon")

Langenberg, Thomas / Schellong, Alexander (2007). "ASW.COM - Monetizing Connectivity? (A)", Harvard - Kennedy School of Government, Program on Networked Governance Working Paper # PNG07-003, Teaching Case Study.

Schellong, Alexander (2007). “Extending the Technology Enactment Framework”, Harvard-Kennedy School of Government, Program on Networked Governance Working Paper # PNG07-003.

Schellong, Alexander (2007). "Crossing the boundary - Why putting the e in Government is the easy part", Harvard-Kennedy School of Government, Program on Networked Governance Working Paper # PNG07-002.

Schellong, Alexander (2007). "Waiting for the next disruption", Shipping International Monthly Review, 272, January.

Schellong, Alexander/ Sarikas, Omiros (2007). "At your service", Shipping International Monthly Review, 272, January.

Sarikas, Omiros / Schellong, Alexander (2007). "Convergence: The Mergers and Acquisitions New Mantra", Shipping International Monthly Review, 272, January.

Schellong, Alexander/ Langenberg, Thomas (2007). "Managing Citizen Relationships: Hurricane Wilma, 311 and Miami-Dade County", conference paper, Proceedings of HICSS 40

2006

Schellong, Alexander (2006). "Revising Jane Fountains Technology Enactment Framework", Occasional Paper, University of Tokyo 21st Century COE program "Invention of Policy Systems in Advanced Countries".

Schellong, Alexander (2006). "Increasing Social Capital for Disaster through Social Networking Services: A Case Study of Japanese Local Government SNS", Occasional Paper, University of Tokyo 21st Century COE program "Invention of Policy Systems in Advanced Countries".

Schellong, Alexander (2006)."Citizen Relationship Management" in: Anttiroiko, Ari-Veikko/ Malkia, Matti "Encyclopedia of Digital Government", Idea Group, Hershey, PA.

Schellong, Alexander/ Langenberg, Thomas (2006). "Effective Citizen Relationship Management: Hurricane Wilma and Miami-Dade County 311", poster, 7th Annual International Conference on Digital Government Research, DG.O, 21.-24. May, San Diego, CA.

Schellong, Alexander (2006). "Citizen Relationship Management: Understanding, Challenges and Impact", Birds-of-a-Feather session, 7th Annual International Conference on Digital Government Research, DG.O, 21.-24. May, San Diego, CA.

2005

Schellong, Alexander (2005). "Raumbörse - Wege aus dem universitärem Raumproblem", Wissenschaftsmanagement, 11, 1.

Schellong, Alexander/ Langenberg, Thomas (2005). "Bürgerpartizipation und Bürgerorientierung - Chancen für die Kommunalverwaltung" in: Stock, Alexander/ Kegelmann, Jürgen (Hrsg.) "Kommunalpolitik der Zukunft: partnerschaftlich und professionell", ibidem, Stuttgart.

Langenberg, Thomas/ Schellong, Alexander (2005). "Die Rolle der Neuen Informations- und Kommunikationstechnologien in der Kommunalpolitik des 21. Jahrhunderts" in: Stock, Alexander/ Kegelmann, Jürgen (Hrsg.) "Kommunalpolitik der Zukunft: partnerschaftlich und professionell", ibidem, Stuttgart.

Schellong, Alexander (2005). "CRM in the Public Sector - Theory and Practice", conference paper, IRFD, 5th World Forum on Information Society, 16.-18. November, Tunisia

Schellong, Alexander (2005). "CRM in the Public Sector - Towards a conceptual research framework", conference paper, 6th Annual International Conference on Digital Government Research, DG.O, 14.-18. May, Atlanta, GA.

2004

Schellong, Alexander/Mans D. (2004)."Citizens preferences towards One-Stop Government", poster, 5th Annual International Conference on Digital Government Research, DG.O, 24.-26. May, Seattle, WA.

2002

Schellong, Alexander (2002). "Kollaboratives CRM im eGovernment Empirische Untersuchung der Bürgerpräferenzen gegenüber One-Stop Government Angeboten", Diploma thesis, Johann Wolfgang Goethe- University, Frankfurt am Main.

Unpublished

Schellong, Alexander (2007). "A Case Study of Citizen Relationship Management: City of Sapporo, Japan", case study.

Schellong, Alexander (2007). "Government reform initiative in the Saga prefecture, Japan", Case report.

Teaching

Graduate student and executive workshop (2008). "Creating Public Value 2.0", with Philip Mueller and Ines Mergel, Erfurt School of Public Policy, Erfurt, 07/08/2008

Summer course (2007). "Information Technology and Innovation in Government" (KSG Mexico Program); selected sessions and memo/briefing exercise supervision, John F. Kennedy School of Government, Harvard University, Cambridge, MA, 6/17-6/29/2007.

Master student course/lecture (2007). "eGovernment: Städte im Netz I" (Emp, G LA 1-5), 2 semesters (04/07-02/08), with Dieter Mans, Johann Wolfgang Goethe-University, Frankfurt am Main.

Invited lecture on "Explorations into innovations in Japanese government" for the course: Case Study (Digital Government and Administrative Policy Making/Management) of Hirokazu Okumura/ Hideiaki Shiroyama, University of Tokyo, Japan, 1/22/2007.

Invited lecture on "CiRM, Citistat and Social Networking Services" for the course: Case Study (Digital Government and Administrative Policy Making/Management) of Hirokazu Okumura/ Hideiaki Shiroyama, University of Tokyo, Japan, 9/30/2006.

Invited lecture on "Cross boundary collaboration" for the course: Case Study (Digital Government and Administrative Policy Making/Management) of / Hideiaki Shiroyama, University of Tokyo, Japan, 9/23/2006.

Executive Education Workshop: "Introduction to Citizen Relationship Management (CiRM)" with Philip Mueller, ITESM (Tec de Monterrey) , Mexico, 8/16/2006.

Invited Lecture on "Citizen Relationship Management" for the course: Strategic Management in Public Administration, Philip Mueller and Javier Trevino, ITESM (Tec de Monterrey), Mexico, 8/15/2006.

Presentations

Schellong, Alexander (2008). "Trends in eGovernment, CiRM and Web 2.0", GOV Tech EMEA conference workshop with Tino Schuppan, Dubai, UAE11/02/2008

Schellong, Alexander. "N-1-1 numbers: Tapping into the wisdom of the crowds". EU DG INFSO, FP7 Consultation Workshop, Brussels, Belgium, 05/28/2008

Schellong, Alexander (2008). "115 Internationale Perspektive", CeBIT, 03/07/2008

Schellong, Alexander (2007). "Local Government SNS in Japan", UNESCO, 2nd Universal Forum of Cultures - Monterrery Forum, "Gobernabilidad y Participation" session, Monterrey, MX, 10/30/2007.

Schellong, Alexander (2007). "Citizen Relationship Management: 311 und 115", Stadt Frankfurt am Main, 05/16/2007.

Schellong, Alexander (2006). "Increasing Public Administration's Absorptive Capacity: CiRM/311", 2006 Motorola CSR User Group conference, 3.-5. May, Miami, FL, 5/5/2006.

Schellong, Alexander (2006). "CiRM @ Government", 1st Siemens COM E-Government Community conference, 3.-5. May, Munich, Germany, 5/3/2006.

Schellong, Alexander (2005)."Citizen Relationship Management - Status and empirical research", Kennedy School of Government, NCDG - Brown Bag Seminar, 10/31/2004.

Schellong, Alexander (2004).: "Citizen Relationship Management", Kennedy School of Government, NCDG - Brown Bag Seminar, 09/13/2004.

Schellong, Alexander (2000). “Das Internet-Raumhandelsmodell der Universität Frankfurt", Executive Workshop, IUW (Hessen, Rheinland-Pfalz, Saarland), Trier, 02/13/2000.

Advisory

Expert, European Commission, Information Society and Media Directorate-General, ICT for Inclusion, Evaluation session, CIP-ICT-PSP-2007-1, Brussels 11/19-11/23/2007.

Expert, European Commission, DG Information Society Media/ DG JRC Institute for Prospective Technological Studies, policy recommendation workshop 'ICT, social capital and cultural diversity', Istanbul, 04/25/2007.

ISPRAT, Strategie "Bürgertelefon 115". 04/07-01/08

Review Activities

Associate Editor - "Transforming Government: People, Process and Policy", Emerald

Reviewer - "Journal of Information Technology & Politics", Haworth

ad Hoc reviewer - "International Journal of E-Government Research (IJEGR)", IGI

Euro mGov 2006

HICSS 41, eGovernment track, 7.-10., January, Waikoloa, Big Island, Hawaii, 2008 .

9th Annual International Conference on Digital Government Research, DG.O, 19.-22. May, Montreal, Canada. 2008.

8th Annual International Conference on Digital Government Research, DG.O, 20.-23. May, Philadelphia, PA. 2007

7th Annual International Conference on Digital Government Research, DG.O, 21.-24. May, San Diego, CA. 2006

6th Annual International Conference on Digital Government Research, DG.O, 21.-24. May, San Diego, CA. 2005

Encylopedia of Digital Government edited by Anttiroiko, Ari-Veikko/ Malkia 2004/05


 

 

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