| Alexander Schellong
Alexander Schellong received his masters in political
science and economics from the Johann
Wolfgang Goethe-University, Frankfurt am Main, Germany. In his
master thesis he examined citizens preferences towards One-Stop
Government and collaborative CRM in the public sector in cooperation
with the Siemens
AG. Between 2004 and 2007 Alexander was a doctoral student at
the Institute
for Methodology III– Qualitative Methods and Software Engineering
of Dieter
Mans at the Johann Wolfgang Goethe-University, Faculty of Social
Sciences. The title of his dissertation is "Citizen Relationship
Management - A Study of CRM in Goverment" and includes in-depth
case studies on the understanding, implementation and effects of
CiRM on Miami/Dade
County, New York
City, Baltimore
and Chicago
.. His research was supported by the Goethe-University graduate
student scholarship. He was a Research Fellow at Harvard's National
Center for Digital Government directed by Jane
Fountain (now at UMass Amherst) from 2004-2005 and is now a
fellow at its successor, the Program for Networked Governance directed
by David Lazer. While at Harvard,
he focuses on the theoretical and empirical part of his thesis which
includes For the Fall term 2006/07 Alexander was a Research Scholar
at The University
of Tokyo working with Hideaki
Shiroyama and
Hirokazu Okumura on networked governance, CiRM, SNS and disaster
management. He is currently a teaching a course on eGovernment at
Goethe- University and is on the team that develops a strategy to
introduce an N-1-1 type networked non-emergency government service
center solution to Germany (115
Bürgerservice). In addition he advises governments in the
area of eGovernment, CRM, citizen-orientation and Web20.
Through national and international internships
he gained professional experience in the field of marketing, ebusiness,
public sector eprocurement or consulting. Furthermore, he worked
three years as an assistant at the very first chair
for electronic commerce at a German university. There he was
a project manager for an internet based facility management solution
for the Goethe-University. From 1995 to 2004 he ran his own small
business (HauLongDesign)
with the focus on web design, advertising and marketing. Alexander
is also an active member of the Steuben-Schurz
Society which is Germany’s largest non-profit organization
of German-American friend- and partnership. He was co-chair of the
9th European
Career Fair @ MIT held in January 2005. Besides his research,
he is the Director of Communications at PNG.
Academic Publications
Schellong, Alexander (2008)."Citizen Relationship
Management in American cities” in: In A. Meijer, K. Boersma
& P. Wagenaar (Eds.), ICTs, Citizens & Governance: After
the Hype! Amsterdam: IOS Press. (to be published)
Schellong, Alexander (2008). "Improving Access
to Government Information and Services" in: Rizvi, Gowher/
de Jong, Jorrit (Ed.) "The State of Access", Brookings.
(to be published)
Schellong, Alexander (2008). "Government 2.0:
An exploratory study of Social Networking Services in Japanese Local
Government", Transforming
Government: People, Process and Policy", x, x, x-x. (to
be published)
Alexander Schellong, 2008.
Citizen Relationship Management - A Study of CRM in Government.
Frankfurt: Peter Lang Publishing.
2007
ISPRAT (2007). "115
Bürgertelefon - Strategie 115". (English Version:
"Strategy
115 Buergertelefon")
Langenberg, Thomas / Schellong, Alexander (2007).
"ASW.COM
- Monetizing Connectivity? (A)", Harvard - Kennedy School
of Government, Program on Networked Governance Working Paper # PNG07-003,
Teaching Case Study.
Schellong, Alexander (2007). “Extending
the Technology Enactment Framework”, Harvard-Kennedy School
of Government, Program on Networked Governance Working Paper # PNG07-003.
Schellong, Alexander (2007). "Crossing
the boundary - Why putting the e in Government is the easy part",
Harvard-Kennedy School of Government, Program on Networked Governance
Working Paper # PNG07-002.
Schellong, Alexander (2007). "Waiting
for the next disruption", Shipping International Monthly
Review, 272, January.
Schellong, Alexander/ Sarikas, Omiros (2007). "At
your service", Shipping International Monthly Review, 272,
January.
Sarikas, Omiros / Schellong, Alexander (2007). "Convergence:
The Mergers and Acquisitions New Mantra", Shipping International
Monthly Review, 272, January.
Schellong, Alexander/ Langenberg, Thomas (2007). "Managing
Citizen Relationships: Hurricane Wilma, 311 and Miami-Dade County",
conference paper, Proceedings
of HICSS 40
2006
Schellong, Alexander (2006). "Revising Jane
Fountains Technology Enactment Framework", Occasional Paper,
University of Tokyo 21st Century COE program "Invention of
Policy Systems in Advanced Countries".
Schellong, Alexander (2006). "Increasing
Social Capital for Disaster through Social Networking Services:
A Case Study of Japanese Local Government SNS", Occasional
Paper, University of Tokyo 21st Century COE program "Invention
of Policy Systems in Advanced Countries".
Schellong, Alexander (2006)."Citizen
Relationship Management" in: Anttiroiko, Ari-Veikko/ Malkia,
Matti "Encyclopedia
of Digital Government", Idea Group, Hershey, PA.
Schellong, Alexander/ Langenberg, Thomas (2006).
"Effective
Citizen Relationship Management: Hurricane Wilma and Miami-Dade
County 311", poster, 7th Annual International
Conference on Digital Government Research, DG.O, 21.-24.
May, San Diego, CA.
Schellong, Alexander (2006). "Citizen Relationship
Management: Understanding, Challenges and Impact", Birds-of-a-Feather
session, 7th Annual International Conference
on Digital Government Research, DG.O, 21.-24. May, San Diego,
CA.
2005
Schellong, Alexander (2005). "Raumbörse
- Wege aus dem universitärem Raumproblem", Wissenschaftsmanagement,
11, 1.
Schellong, Alexander/ Langenberg, Thomas (2005).
"Bürgerpartizipation
und Bürgerorientierung - Chancen für die Kommunalverwaltung"
in: Stock, Alexander/ Kegelmann, Jürgen (Hrsg.) "Kommunalpolitik
der Zukunft: partnerschaftlich und professionell", ibidem,
Stuttgart.
Langenberg, Thomas/ Schellong, Alexander (2005). "Die Rolle
der Neuen Informations- und Kommunikationstechnologien in der Kommunalpolitik
des 21. Jahrhunderts" in: Stock, Alexander/ Kegelmann, Jürgen
(Hrsg.) "Kommunalpolitik
der Zukunft: partnerschaftlich und professionell", ibidem,
Stuttgart.
Schellong, Alexander (2005). "CRM
in the Public Sector - Theory and Practice", conference
paper, IRFD, 5th World Forum on Information Society, 16.-18. November,
Tunisia
Schellong, Alexander (2005). "CRM
in the Public Sector - Towards a conceptual research framework",
conference paper, 6th Annual International
Conference on Digital Government Research, DG.O, 14.-18.
May, Atlanta, GA.
2004
Schellong, Alexander/Mans D. (2004)."Citizens
preferences towards One-Stop Government", poster, 5th Annual
International Conference on Digital Government Research, DG.O, 24.-26.
May, Seattle, WA.
2002
Schellong, Alexander (2002). "Kollaboratives
CRM im eGovernment Empirische Untersuchung der Bürgerpräferenzen
gegenüber One-Stop Government Angeboten", Diploma thesis,
Johann Wolfgang Goethe- University, Frankfurt am Main.
Unpublished
Schellong, Alexander (2007). "A Case Study
of Citizen Relationship Management: City of Sapporo, Japan",
case study.
Schellong, Alexander (2007). "Government reform
initiative in the Saga prefecture, Japan", Case report.
Teaching
Summer course (2007). "Information Technology
and Innovation in Government" (KSG Mexico Program); selected
sessions and memo/briefing exercise supervision, John F. Kennedy
School of Government, Harvard University. 6/17-6/29/2007.
Master student course/lecture (2007). "eGovernment:
Städte im Netz I" (Emp, G LA 1-5), 2 semesters (04/07-02/08),
with Dieter
Mans, Johann
Wolfgang Goethe-University, Frankfurt am Main.
Invited lecture on "Explorations into innovations in Japanese
government" for the course: Case Study (Digital Government
and Administrative Policy Making/Management) of Hirokazu Okumura/
Hideiaki Shiroyama, University of Tokyo, Japan, 1/22/2007.
Invited lecture on "CiRM, Citistat and Social
Networking Services" for the course: Case Study (Digital Government
and Administrative Policy Making/Management) of Hirokazu Okumura/
Hideiaki Shiroyama, University of Tokyo, Japan, 9/30/2006.
Invited lecture on "Cross boundary collaboration"
for the course: Case Study (Digital Government and Administrative
Policy Making/Management) of / Hideiaki Shiroyama, University of
Tokyo, Japan, 9/23/2006.
Executive Education Workshop: "Introduction
to Citizen Relationship Management (CiRM)" with Philip
Mueller, ITESM (Tec de Monterrey)
, Mexico, 8/16/2006.
Invited Lecture on "Citizen Relationship Management"
for the course: Strategic Management in Public Administration, Philip
Mueller and Javier Trevino, ITESM
(Tec de Monterrey), Mexico, 8/15/2006.
Presentations
Schellong, Alexander (2007). "Local Government SNS
in Japan", UNESCO, 2nd Universal Forum of Cultures - Monterrery
Forum, "Gobernabilidad y Participation" session, Monterrey,
MX, 10/30/2007.
Schellong, Alexander (2007). "Citizen Relationship
Management: 311 und 115", Stadt Frankfurt am Main, 05/16/2007.
Schellong, Alexander (2006). "Increasing Public
Administration's Absorptive Capacity: CiRM/311", 2006 Motorola
CSR User Group conference, 3.-5. May, Miami, FL, 5/5/2006.
Schellong, Alexander (2006). "CiRM @ Government",
1st Siemens COM E-Government Community conference, 3.-5. May, Munich,
Germany, 5/3/2006.
Schellong, Alexander (2005)."Citizen Relationship Management
- Status and empirical research", Kennedy School of Government,
NCDG - Brown Bag Seminar, 10/31/2004.
Schellong, Alexander (2004).: "Citizen Relationship Management",
Kennedy School of Government, NCDG - Brown Bag Seminar, 09/13/2004.
Schellong, Alexander (2000). “Das Internet-Raumhandelsmodell
der Universität Frankfurt", Executive Workshop, IUW (Hessen,
Rheinland-Pfalz, Saarland), Trier, 02/13/2000.
Advisory
Expert, European Commission, Information Society
and Media Directorate-General, ICT for Inclusion, Evaluation session,
CIP-ICT-PSP-2007-1, Brussels 11/19-11/23/2007.
Expert, European Commission, DG Information Society
Media/ DG JRC Institute for Prospective Technological Studies, policy
recommendation workshop 'ICT, social capital and cultural diversity',
Istanbul, 04/25/2007.
ISPRAT, Strategie "Bürgertelefon
115". 04/07-01/08
Reviews
Associate Editor - "Transforming
Government: People, Process and Policy", Emerald
Reviewer - "Journal
of Information Technology & Politics", Haworth
ad Hoc reviewer - "International
Journal of E-Government Research (IJEGR)", IGI
Euro mGov 2006
HICSS 41, eGovernment track, 7.-10., January, Waikoloa,
Big Island, Hawaii, 2008 .
9th Annual International
Conference on Digital Government Research, DG.O, 19.-22.
May, Montreal, Canada. 2008.
8th Annual International
Conference on Digital Government Research, DG.O, 20.-23.
May, Philadelphia, PA. 2007
7th Annual International
Conference on Digital Government Research, DG.O, 21.-24.
May, San Diego, CA. 2006
6th Annual International
Conference on Digital Government Research, DG.O, 21.-24.
May, San Diego, CA. 2005
Encylopedia of Digital Government edited by Anttiroiko,
Ari-Veikko/ Malkia 2004/05
©
2005 The
President and Fellows of Harvard College
I Web
Administrator
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