Bob Behn's Public Management Report
 

 

 
Read the report | Subscribe | Unsubscribe | Give your Feedback | About Bob Behn
           
       

June 2014: How Do I Learn What Is Really Going On? [ II ]

           
 
Focus
     
 

You've missed the March program, time to apply for:

Driving Government Performance: Leadership Strategies that Produce Results August 24-29, 2014

The program begins on at noon on Sunday, August 24 and ends at 1:00 on Friday, August 29

But the application deadline is: Tuesday, June 24, 2014.

This edition of Driving Government Performance is filling up fast. But Bob always likes to give preference to loyal subscribers. But he can't save a space for you . . . . unless, that is, you actually apply. So . . . .

Apply Now. Or, Come August, Don't Complain.

Bob also conducts custom-designed executive-education programs for public agencies seeking to ratchet up the performanace of their entire leadership team — and their entire organization.


Alex concentrates on throwing strikes.

"My secret? I control the ball with my tongue."

     

Bob's forever-forthcoming book is now available.

The PerformanceStat Potential

Advance kudos for

The PerformanceStat Potential

"Driving change is hard. Behn’s The PerformanceStat Potential demonstrates that achieving important public purposes requires leadership commitment, a set of critical operational components, and designing a new way of working. These are hard to pull off, and even dangerous for a public executive. Through a series of cases of PerformanceStat efforts, Behn teaches deep and enduring leadership lessons about what it takes to “Reach the New Order of Things” and why it’s worth the risk."

Mary Bryna Sanger
Deputy Provost and
Senior Vice President for Academic Affairs
The New School

"In The PerformanceStat Potential, Bob Behn sees with great insight and clarity the historic changes under way in self-governance. He contrasts the old ways of leadership that were ideological, hierarchical, and bureaucratic with new models of leadership that are fundamentally entrepreneurial, operationally collaborative, and relentlessly performance driven. As command-and-control gives way to effective collaboration, Bob Behn heralds the rise of open, transparent, real-time, and real fast governance.”

Martin O’Malley
Governor of Maryland

“This is an excellent and ambitious book. It digs deeply into understanding how dedicated efforts at performance measurement can dramatically improve service quality in public agencies. At a superficial level, it’s a matter of getting the metrics right and tracking them in real time. But at a deeper level, these numbers need to be monitored by managers who know and care about achieving results and who can lead others in their organizations in the same direction.”

Eugene Bardach
Professor of Public Policy
Goldman School of Public Policy
University of California, Berkeley

“Bob Behn get’s it. He understands data and analysis, meetings with questions — what most people “see” at any PerformanceStat session. Behn, however, “sees” more. He “sees” the feedback and the follow-up. He “sees” the focus on purpose plus the delegation of discretion. He “sees” the necessity of adaptation combined with a commitment to results. Most significantly, Behn “sees” the leadership. At a CompStat meetings, most visitors never “see” any leadership. But Behn get’s it: PerformanceStat is all about the leadership.”

William J. Bratton
Police Commissioner
New York City

 

Copyright @ 2014 Robert D. Behn. All rights reserved. August 4, 2014