Executive Summary
1. "Executive Summary of December 15-17, 1998 Meeting," John F. Kennedy School of Government, Harvard
University, 1998. CONFIDENTIAL
Measurement and Organizational Change
2. Mark H. Moore, "Manager’s Journal: Private-Sector
Lessons for New York’s Finest," The Wall Street Journal,
April 12, 1999.
3. John Buntin, "Assertive Policing, Plummeting Crime: The
NYPD Takes on Crime in NYC," KSG Case C71-99-1530.0.
4. John Buntin, "Epilogue: Crime Falls, Doubts
Arise," KSG Case C71-99-1530.1.
5. M. Moore et al, "Recognizing and Realizing Public Value
in Policing: The Challenge of Measuring Police Performance," Kennedy School of Government, DRAFT,
1999.
6. David Cay Johnston, "Job Fears Push I.R.S. Workers to
Relax Efforts," The New York Times, May 18, 1999.
7. "Internal EPA Review Finds State, Regional Enforcement
Activity Slumping," Inside EPA Weekly Report, May 14,
1999, Vol. 20 no. 19.
The Role of an Oversight Body
8. David M. Walker, "Performance-Based Management and
Accountability: Implications for Oversight Agencies," Draft
1999.
Testing New Ideas
9. G. Edward DeSeve, "Managing Government: Implementing
the Balanced Scorecard," DRAFT, 1999.
10. S. Metzenbaum, "Public Sector Manager’s
Dashboard," Draft 1999.
11. S. Metzenbaum, "Model for a Higher Level of
Architecture," Draft 1999.
General Readings
12. D. Walker, "Incentives for High Performance."
(Draft 1999)
13. D. B. Luther, "Comments on Incentives for Performance
Management." (Draft 1999)
Handouts
14. Beth Daley, "Embarrassed Into Success; Texas School
Experience May Hold Lesson for Massachusetts," The Boston
Globe, June 10, 1999.
15. Beth Brophy, "In Public Education, Quality Counts, and
Mediocrity Doesn’t. What Can Spur the States to do Better?"
Quality Counts ’99 Education Week, Spring, 1999, Vol. 7.
16. Robert Simons, "Control in an Age of
Empowerment," Harvard Business Review, Harvard
University, March-April, 1995.
17. Jack Maple, "Police Must be Held Accountable," Newsweek,
June 21, 1999.
18. Robert Simons, "Levers of Control," PowerPoint
slides, 1999, Harvard Business School, Harvard University.
19. Robert S. Kaplan, "City of Charlotte (B)," HBS Case
N9-199-043l.
20. Stephen H. Evans, "Hamilton’s Charge," The
U.S. Coast Guard: a Definitive History, The United States
Naval Institute, 1949.
21. Robert Simons and Antonio Davila, "How High is Your
Return on Management?," Harvard Business Review, January-February
1998.
22. "City of Tacoma Performance Measures, 1999".
23. Overview, Basic Financial Statements—and Management’s
Discussion and Analysis—for State and Local Governments,
Governmental Accounting Standards Board Statement # 34.
24. Oregon Progress Board, "Improving Results in the
Oregon Department of Transportation," PowerPoint presentation
to Joint Ways and Means Sub Committee on Transportation and
Economic Development, April 19, 1999.
25. Penelope Lemov, "Measuring Performance, Making
Progress," Governing Magazine, January 1998.
26. City of Charlotte, FY ’98 Year-End Corporate Scorecard
Report.
