Authors:

  • Karim R. Lakhani

Excerpt

2023, Opinion: "Karim Lakhani is a professor at Harvard Business School who specializes in workplace technology and particularly AI. He’s done pioneering work in identifying how digital transformation has remade the world of business, and he’s the co-author of the 2020 book Competing in the Age of AI. Customers will expect AI-enhanced experiences with companies, he says, so business leaders must experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. Change and change management are skills that are no longer optional for modern organizations."