HKS Affiliated Authors

Director, Bloomberg Center for Cities at Harvard University
Emma Bloomberg Senior Lecturer in Public Policy and Management


Dealing with Dysfunction: Innovative Problem Solving in the Public Sector. Jorrit de Jong, 2015, Paper. "Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. In Dealing with Dysfunction, Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government—not only as a provider of services, but also as a catalyst for improved social outcomes—and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and..." May require purchase or user account. Link