Excerpt
2020, Paper: "The rise of online marketplaces raises the potential for markets that are both more efficient and less biased. Early research pointed to the arms-length nature and relative anonymity of online transactions as factors that might lead to less discrimination in online transactions. However, the extent to which this promise is realized depends on the design choices platforms make. As a growing share of markets and transactions have moved online, marketplaces have evolved and platform designers have sought ever newer ways to encourage trust between strangers. Platforms have made different design choices over time, across industries – and even within industries. These choices shape both the efficiency and inclusivity of markets."
Non-HKS Author Website - Michael Luca