fbpx Hiring is one thing, but training workers is another challenge for companies - Dorothy Leonard | Harvard Kennedy School

Additional Authors:

  • Dorothy Leonard

Excerpt

June 24, 2021, Audio: "It’s the first day of orientation at the Conrad New York Downtown, a five-star Hilton hotel in lower Manhattan. All the hallmarks of “Welcome to your new job” are here: coffee and doughnuts at the back, PowerPoint presentation at the front.  The group is a mix of new and returning employees. Up to 75% of Hilton employees were furloughed during the pandemic. Since the beginning of the year, the company’s hired 12,000 workers, mostly in food service and housekeeping, and it’s looking for more."


Non-HKS Author Website - Dorothy Leonard