June 24, 2021, Audio: "It’s the first day of orientation at the Conrad New York Downtown, a five-star Hilton hotel in lower Manhattan. All the hallmarks of “Welcome to your new job” are here: coffee and doughnuts at the back, PowerPoint presentation at the front. The group is a mix of new and returning employees. Up to 75% of Hilton employees were furloughed during the pandemic. Since the beginning of the year, the company’s hired 12,000 workers, mostly in food service and housekeeping, and it’s looking for more."
Non-HKS Author Website - Dorothy Leonard