• James Heskett


July 5, 2023, Opinion: "Search “inclusion” on Amazon and the majority of book entries that come up are for children. Is that an indicator of the current state of management art on the subject? Fortunately, there is a growing body of research on the related subjects of diversity, equity, and inclusion (DEI)—the holy trinity of organizational development at present. Team members with diverse backgrounds, especially in creative types of work, have been shown to deliver better ideas and bottom-line results than those in less diverse teams once the initial friction from diversity is overcome."