Excerpt

Inequality in Knowledge Repository Use in Scaling Service Operations. Amy Edmondson, August 15, 2017, Paper, "To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR) has the potential to help peripheral individuals gain access to valuable knowledge because it is universally available and can be used without social interaction. However, for it to serve this equalizing function, those on the periphery of the organizational knowledge sharing networks must actually use it, possibly overcoming barriers to doing so. In this paper, we develop a multi-level model of knowledge use in teams to explore how individuals on the periphery of knowledge networks – due to inexperience, location, lack of social capital, gender, and role – access knowledge from a KR." Link