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The Policy Analysis Exercise (PAE), which is the capstone of the Kennedy School’s Master in Public Policy (MPP) curriculum and the equivalent of a master's thesis, is a professional product, meant to clarify and address a practical policy or management problem for a real-world client. The clients for this PAE were three officials in the Office of Mayor Thomas M. Menino: Judith Kurland, Chief of Programs and Partnerships, Barbara Berke, Special Advisor to the Mayor, and Liz Walczak, Human Services Policy Advisor. The faculty advisors were Professor Robert Behn, Lecturer in Public Policy and Professor Mary Ruggie, Adjunct Professor of Public Policy at Harvard’s Kennedy School of Government. This working paper was named one of the best PAEs written by an HKS student in the 2009-2010 academic year. Meghan Haggerty and Devin Lyons-Quirk, the PAE’s authors, were Rappaport Public Policy Fellows in the summer of 2009 and graduated from the Kennedy School in May 2010.