Anna Isaacson

2016 Rappaport Public Policy Summer Fellow

May 31, 2016
Anna Isaacson
Graduate Degree: Boston University Questrom School of Management
Undergraduate Degree: Oberlin College
Area of Interest:  Economic Development and Innovation Technology
Mentors: Amy Dain, Dain Research and Devin Quirk, Department of Neighborhood Development, City of Boston
Agency: City of Boston Department of Innovation and Technology
Supervisor: Kelly Mackey, Business Analyst
Project Description:  Anna worked at the City of Boston’s Department of Innovation and Technology. In order to make the permit application process easier for constituents, the City of Boston is moving permit applications to the new Boston Permits & Licenses portal at This summer, Anna furthered this work by moving four fire department applications onto the portal. Customers currently complete these four applications by hand and submit them in person at the fire department office, and so the online submission option will be a substantial process improvement for both customers and fire department staff. As part of the transition to the online portal, she also worked with the business owner at the fire department to make these four applications’ permit review workflows more efficient. Finally, she developed tools and documentation that the permitting team at Boston’s Department of Innovation & Technology can use in similar work on other permit types and at other departments.