October 22, 2003

Charles Euchner (Executive Director, Rappaport Institute for Greater Boston) and Phineas Baxandall (Assistant Director, Rappaport Institute for Greater Boston)

CitiStat has given the city of Baltimore a powerful new management tool. By tracking "real time" data, the mayor and other city officials not only develop strategies for improving everyday performance in all departments, but also get a look at the broad patterns shaping the city. Can the CitiStat approach be brought to state and local government in Massachusetts?


Research Excerpt

Whatever the kind of policy - redistributive, developmental, or allocative - CitiStat presents a powerful model of the importance of information in today's city.

Charles Euchner and Phineas Baxandall, authors