by Justin Black
Upgrading services demands something less glamorous but more effective: reimagining the jobs most people already have. Of course, it is unlikely that the Buurtzorg model will be applicable to every industry and country. And the obstacles to replication are intimidating, especially the sheer difficulty of building from scratch what Buurtzorg spent two decades developing. Yet governments willing to simplify billing regimes, bridge administrative divides, and invest in shared infrastructure could make self-management viable at scale. The harder question is whether they will, especially given what appears to be a rare bipartisan consensus pointed squarely at the factory. If nothing else, Buurtzorg demonstrates that the quality of today's service jobs isn't immutable, nor is it inherent.