In response to the Covid-19 Pandemic and growing awareness of implicit and explicit racial bias in all aspects of society, managers need to rethink not only their missions but, perhaps more importantly, also their strategies for achieving those missions. How will managers of public serving organizations, both governmental and non-profit, need to change their strategies and operations to safely provide services and supports to all they serve? How can managers ensure that the full range of voices within their organization as well as those they serve are heard as they redesign and assess their operations? What information should they gather? From whom? How? How will they feed back what they are learning in order to motivate operational change and, in the process, hopefully changes in organizational culture? Gathering these sorts of data from members of your organization can be risky because if your employees are brave enough to be honest about what they are seeing and experiencing, they expect you to do something about it. In this course students will develop a framework for thinking about evidence of organizational effectiveness and apply this framework through case discussions and group projects to a range of organizations and smaller programs. Students will learn about different strategies for gathering information, assessing organizations, and feeding the information back to their organization’s employees. Students will test these skills in a small group project for a client.