This course will focus on Implementation of Public Policy – particularly innovations in policy. Strategic thinking and strategic planning will be important themes. This course will include both cases and readings that address the analytical challenges and the tools that are necessary to produce a successful implementation outcome. The course will begin by reviewing the analytical techniques available to assess the specific challenges of a specific project. The techniques will include analyzing the organizational culture, preparing a correct diagnosis of the problem or challenge and assessing the perspective of the political environment. Next the course will review cases and articles that enumerate the management tools available to produce the desired outcome. These tools include setting goals, organizational change, mobilizing the bureaucracy, improving the customer experience, project management and executive leadership. Finally, the course will take the previously described analytical and management tools to address implementation challenges like traffic congestion, increasing diversity, crisis management in response to an incident and a global health program. The course is taught by a practioner, Tom Glynn, who has run or overseen a major subway system, a major urban airport, a major seaport, a White House Task Force and the operations of a U.S. Cabinet Agency. Glynn also has a Ph.D. from Brandeis University where he wrote his Ph.D. thesis on implementation.
Also offered by the Graduate School of Design as SES-5410.