Thomas Glynn Photo

Thomas Glynn

Adjunct Lecturer in Public Policy


This course will focus on how to successfully manage transformations in the U.S. healthcare system. Transformations in healthcare include changing reimbursement models, initiatives to improve quality, and projects to redesign the care delivery system. The course will work across sectors – non-profit, private, and public sectors, including federal, state and local levels.  The course will use case studies as a major element of each class. The course will begin with a focus on diagnosing the specific challenge and the entity's organizational culture.  Then the course will turn to management tools that can transform the healthcare delivery system. These tools include: 1) managing silos, 2) enhancing the role of clinicians, 3) goal setting and monitoring, and 4) public health campaigns.

This course is designed for people who may serve in the healthcare delivery system – government agencies, hospitals, community health centers, or public health entities.  The healthcare delivery system is constantly evolving. The ability to manage transformations is critical to improving access, equity, and quality, as well as managing costs.  The successful transformation will balance all four elements.

The course is taught by a practitioner. Tom Glynn served for 14 years as Chief Operating Officer of Harvard affiliated Partners Healthcare, a network of hospitals and neighborhood health centers. Previously he served as Deputy Commissioner of Public Welfare in Massachusetts, overseeing the state Medicaid Program. And he also served as Chair of the Mayor's Healthcare Commission, reviewing the role of neighborhood health centers and safety net hospitals.  Glynn has a PhD from Brandeis University's Heller School for Social Policy and Management.