Healthcare.gov was a critical movement in digital government - it marked the first time both a government website became a national story and of when the future of a critical policy hung on the ability to deliver a digital service. The reality is, healthcare.gov is not unique. Every year hundreds, if not thousands of government IT projects fail. The cost of these failures runs into the billions. These projects, however, remain hidden, quietly shelved by their governments. What makes healthcare.gov unique is how it has become safe to talk about it. This course will look at a range of issues that led Healthcare.gov to fail. These include issues such as the drafting of the policy and the law itself, procurement rules, the project management and accountability among others. We live in a world where IT will form a critical part of almost every service and policy area. In this class students will gain important insights into why IT projects fail and how to prevent them from doing so in the first place.
For additional information about technology courses at HKS please visit https://medium.com/digitalhks/roadmap/home.
Review session: Friday 8:45-10:00am (L140)