Kathy Pham Photo

Kathy Pham

Adjunct Lecturer in Public Policy
Office Address
79 John F. Kennedy St. Brattle Sq 1, HKS 475


No experience in software, product management, or design necessary. Intended for those interested in understanding the critical role of a product manager to build technology services in the public sector or in mission focused private sector.

The course will focus on the role of the product manager to lead cross functional teams across engineering, design, users, policy, marketing, analytics, vendors, and stakeholders to execute the vision of a product and build technology that works for people. Students will learn how to think like a product manager, how to be an effective product manager, and also how to partner with product managers. Students will learn how product managers set strategy, define products, advocate for the people, manage stakeholders, and understand market or policy factors to ship technology services and products that benefit people.

This class complements other technology focused classes at HKS: Designing Government (Dana Chisnell); Tech and Innovation in Government (Nick Sinai); Cybersecurity: Technology, Policy, and Law (Bruce Schneier); Technology, Privacy, and the trans-national nature of the Internet (James Waldo); Digital Government: Technology, Policy, and Public Service Innovation (David Eaves); Preventing Digital Disaster: Why Digital Implementations So Often Go Badly (David Eaves, Steven Kelman); Disrupting Bureaucracy: Understanding Recent Efforts in Digital Government (David Eaves).