• Live Online
    Session Date
    Coming Soon
    Application Deadline
    Coming Soon
    Program Fee
    $1995
    Faculty Chair
    Mark Fagan
    Program Director
    Tatyana Schlehuber
    Register
    Register a Group

    This program is offered in a modular format. You must complete all three modules to receive a certificate of completion. Purchase Modules 1, 2, and 3 together and save.

    Module 1: $45.00 USD
    Module 2: $975.00 USD
    Module 3: $975.00 USD

    View the sample schedule and requirements here.

    This is a registration-based program. There is no application or admissions process. Registration-based executive programs offer a certificate of completion but do not qualify toward Executive Certificates and do not offer alumni status.

Program Overview

Advances in artificial intelligence (AI) have the capacity to transform the operation of organizations across the public, nonprofit, and private sectors. AI technologies that are now widely available can help organizations deliver improved services and lower costs. While the potential benefits are seemingly limitless, however, many organizations find it challenging to determine how, when, and where to integrate AI into their work while also navigating the risks it poses.

AI in Action, a comprehensive executive education program, provides the insights and tools you'll need to understand and utilize AI in all its forms. Join us to examine the benefits and risks of AI, explore real-world successes and failures, and acquire a personalized roadmap and pilot plan to become a leader for AI-driven transformation in your organization. 

Curriculum

This flexible online program consists of three modules. It is designed to meet you where you are on your AI journey and allows you to engage with the content that feels most relevant to your needs.

Module 1: Overview of AI (2 hours)

  • Format: one live faculty lecture, delivered online

Learn about the fundamentals of AI—from automation and prediction to generative AI—and its transformative potential for enhanced, more cost-effective service delivery. Through real-world scenarios, you'll weigh the benefits and risks of using AI as well as best practices for adoption. This module lays the critical foundation for the content covered in Modules 2 and 3.

Module 2: Use of AI in Organizations (8 hours)

  • Format: four live interactive lectures featuring guest speakers and small-group discussions, delivered online over two days

Examine case examples of the benefits and pitfalls of AI applications in the public, nonprofit, and private sectors. Due to their complex nature (i.e., many stakeholders, mandated service delivery, complicated procurement), public-sector scenarios will be highlighted. Learning from the challenges and successes of others, you'll discover how to identify pain points and define what success looks like in your organization.

Module 3: Identification and Prioritization of AI Uses for Your Organization (14 hours)

  • Format: six live interactive lectures featuring guest speakers and small-group discussions, delivered online over three days

In a workshop setting, you'll explore a framework for adopting AI in your organization. Learn how to identify and prioritize the use of appropriate AI applications to address your unique pain points. Plus, propose your challenge, receive feedback, and refine your thinking as part of a small group of participants. This module will prepare you to lead the conversation about AI adoption in your organization, and you'll leave with an AI roadmap and the scaffolding for an AI pilot design.

Learning Objectives

Upon completion of all three AI in Action modules, you'll be able to: 

  • Understand the basics of AI, including what it is, how it works, and its benefits and risks.
  • Explain how organizations are using AI today and reference current best practices.
  • Confidently lead discussions about the use of AI in your organization.
  • Apply a framework based on your organization's needs to identify and prioritize opportunities for AI use.
  • Develop a plan for making your ideas a reality, including through a pilot.

Participants must complete all three modules to earn a Certificate of Completion. 

Faculty & Research

Hear from the Faculty Chair

Mark Fagan discusses the AI and Action program.

Faculty Chair

Mark Fagan Photo

Mark Fagan

Lecturer in Public Policy

AI in Action is designed for leaders looking to drive innovation responsibly and effectively by using AI to improve service delivery for constituents and/or customers. Ideal participants include:

  • Government professionals at the local, regional, and national levels
  • Professionals in nonprofit and nongovernmental organizations
  • Business executives

In order to register, you’ll need to complete a brief questionnaire to ensure readiness and fit. Registration requirements include:

  • Hold an undergraduate degree
  • Fluency in written and spoken English
  • Access to a device with an internet connection

If registering for modules individually, you must complete Module 1 to register for Module 2 and/or Module 3.

Module 1 is a 2 hour module, which will be offered three times:

  • October 6, 2025 from 4:00 - 6:00pm EST; October 8, 2025 from 9:00 - 11:00am EST; OR October 10, 2025 from 12:00 - 2:00pm EST

Module 2 includes 4 sessions (View the Sample Schedule):

  • October 20, 2025: Session 1: 9:00am - 10:30am EST; Session 2: 10:45am - 12:15pm EST
  • October 22, 2025: Session 3: 9:00AM - 10:30AM EST; Session 4: 10:45AM - 12:15PM EST

Module 3 includes 6 sessions (View the Sample Schedule):

  • November 3, 2025: Session 1: 9:00am - 10:30am EST; Session 2: 10:45am - 12:15pm EST
  • November 5, 2025: Session 3: 9:00am - 10:30am EST; Session 4: 10:45am - 12:15pm EST
  • November 10, 2025: Session 5: 9:00am - 10:30am EST; Session 6: 10:45am - 12:15pm EST
Schedule