Do quality, equity, and efficiency concerns keep you up at night? Are your customers or constituents frustrated with long lines, cumbersome processes, and inconsistent quality? Would they give your organization a five-star rating? Do you want to improve the quality of the services you provide at a lower cost?
Delivering quality public services in an efficient and equitable manner is critical to the creation of public value. Government and nonprofit leaders in essential service provider roles are continually required to manage, measure, evaluate, and adapt to meet the needs of citizens in increasingly challenging contexts, especially in times of crisis. Are you prepared to meet the needs of your community today and in the future?
Designed by Faculty Chair Mark Fagan, Delivering Public Services: Efficiency, Equity, and Quality is a two-week online executive program to help you achieve these goals.
The program will convene a diverse group of policymakers and practitioners from around the world to examine these issues and explore the role technology can play in addressing them. During interactive sessions with faculty, you will gain the proven, practical tools needed to meet these challenges through a mix of case studies, simulations, and live lectures. In addition, you will have an opportunity to work in small groups to apply these lessons to a specific operational challenge you bring to the program.