Mark Fagan is a lecturer in public policy and former senior fellow at the Mossavar-Rahmani Center for Business and Government at Harvard Kennedy School. Mr. Fagan teaches operations management, spring policy exercise, and lobbying: theory, practice, and simulations in the degree program and faculty chair of the Delivering Public Services: Efficiency, Equity, and Quality executive program.
Examines delivering quality public services in an efficient and equitable manner.
Equips leaders involved in crisis management at the federal, state, and local level with the skills and analytical frameworks necessary to successfully manage, survive, and recover from unexpected events.
Equips trade practitioners at all levels with the tools needed to analyze, formulate, negotiate, and implement effective policies and practices.