Performance Measurement for Effective Management of Nonprofit Organizations helps nonprofit executives like you think conceptually about organizational performance measurement systems. Through a combination of faculty presentations, case studies and group discussions, you'll examine the rationale behind performance measurement and gain valuable insight into its critical aspects.
Core curriculum topics include:
- Challenges and Obstacles to Managing Organizational Performance: Building a performance-based culture; understanding organizational "accountability flow;" implementing a performance management strategy
- Strategic Uses of Organizational Performance Management: Recognizing value and satisfying expectations; increasing productivity; fostering creativity and innovation; improving individual behavior
- Assessing and Responding to Demands for Accountability: Balancing external and internal accountability; dealing with the forces that shape the nonprofit environment
- Aligning Mission and Organizational Performance Management: Linking mission, performance and impact; recognizing what is being measured and what is being delivered
- Approaches for Organizational Performance Measurement: Deciding what to measure; choosing the right approach for the job; understanding implementation challenges
- Organizational Performance Management Systems: Implementing and sustaining a performance management system; building capacity; assessing communication issues