This research investigates the case study of the virtual assistant, ‘Emma’, that is integrated into the United States Citizenship and Immigration Services (USCIS) website. This research has implications for how citizen-consumers are made informationally ‘legible’ to the state through their engagement with digital technologies for government services. This presentation introduces the Emma interface in the context of USCIS services, and explores the cultural affordances of Latina identity as a strategic design choice that extends citizenship and nation-building projects for the state, while masking underlying information and data gathering capabilities.
Date: Monday, March 25, 2019
Time: 4:00 PM - 5:15 PM
Sponsor:Belfer Center for Science and International Affairs
Join us for a conversation on how virtual agents are increasingly integrated as ‘user-friendly’ interfaces for e-government