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How do managers know if their organizations are making a difference in society? This presentation will examine two fundamental challenges of performance measurement facing organizations in the social sector: a) ambiguity of performance objectives arising from the multiple and often conflicting interests of stakeholders; and, b) a logic of social value creation where cause-effect relationships are often poorly understood (causal uncertainty) and where addressing a social problem typically requires many interrelated interventions (causal interdependence). Alnoor Ebrahim is an Associate Professor in the General Management Unit, and in the Social Enterprise Initiative, at the Harvard Business School. His research and teaching focus on the challenges of performance management, accountability, and governance facing social sector organizations. He is also affiliated with the Hauser Institute for Civil Society at the Center for Public Leadership, Harvard University. The Frontline with Faculty Series is a venue for Harvard faculty affiliated with the Hauser Institute to share their work and research with faculty colleagues, as well as students in an informal setting that will allow for spirited discussion, debate and exchange. The seminars link faculty experts from Harvard Schools and beyond on a wide range of topics.