On June 12-13, 2018, digital HKS welcomed public sector digital services teams from around the world to share stories of success, talk about lessons learned, and discuss the challenges they face in transforming government. The teams convened all agreed on North Star goals of building platform services and putting users at the center; what remains much more difficult is identifying how teams in very different political and technology contexts should think about how to reach that end-state. In this report, digital HKS shares best practices we gleaned from this group, to start a broader conversation for digital services groups around the world about what comes next.
Eaves, David, Ben McGuire, Kathy Pham, Richard Pope, Emily Middleton, Matthew Spector, and Tom Loosemore. "2018 State of Digital Transformation." digital HKS, October 2018.