While governments around the world struggle to maintain service levels amid fiscal crises, social innovators are improving social outcomes for citizens by changing the system from within. In Agents of Change, three cutting-edge thinkers and entrepreneurs present case studies of social innovation that have led to significant social change. Drawing on original empirical research in the United States, Canada, Japan, Germany, Denmark, and the Netherlands, they examine how ordinary people accomplished extraordinary results.
de Jong, Jorrit, Sanderjin Cels, and Frans Nauta. Agents of Change: Strategy and Tactics for Social Innovation. Brookings Institution Press, 2012.