Case Illustration: 'E-Government Is an Outcome:' Michael Armstrong and the Transformation of Des Moines.

Mayer-Schönberger, Viktor, and David Lazer. "Case Illustration: 'E-Government Is an Outcome:' Michael Armstrong and the Transformation of Des Moines." Governance and Information Technology. Ed. Viktor Mayer-Schönberger and David Lazer. MIT Press, 2007, 59-62.