Case Illustration: The Swiss E-Government Barometer: Kuno Schedler Feels the Temperature of E-Government Services.

Mayer-Schönberger, Viktor, and David Lazer. "Case Illustration: The Swiss E-Government Barometer: Kuno Schedler Feels the Temperature of E-Government Services." Governance and Information Technology. Ed. Viktor Mayer-Schönberger and David Lazer. MIT Press, 2007, 239-240.