For the People: Can We Fix Public Service? 2003 HKS Authors See citation below for complete author information. Robert Behn Senior Lecturer in Public Policy, Emeritus Citation Behn, Robert. "Creating Leadership Capacity for the Twenty-First Century: Not Another Technical Fix." For the People: Can We Fix Public Service? Ed. John D. Donahue and Joseph S. Nye, Jr. Brookings Institution, 2003.