HKS Authors

See citation below for complete author information.

George F. Baker, Jr. Professor of Public Management, HKS; Eliot I. Snider and Family Professor of Business Administration, HBS


Communication with employees, customers, investors, constituents, and other stakeholders can contribute decisively to the successful navigation of a crisis. But how should leaders think about what they are trying to say–and how to say it?


Leonard, Herman B. "Dutch," Arnold M. Howitt, and David W. Giles. "Crisis Communications for COVID-19." April 2020.