April 2020
HKS Authors
See citation below for complete author information.
George F. Baker, Jr. Professor of Public Management, HKS; Eliot I. Snider and Family Professor of Business Administration, HBS
Adjunct Lecturer in Public Policy
Abstract
Communication with employees, customers, investors, constituents, and other stakeholders can contribute decisively to the successful navigation of a crisis. But how should leaders think about what they are trying to say–and how to say it?
Citation
Leonard, Herman B. "Dutch," Arnold M. Howitt, and David W. Giles. "Crisis Communications for COVID-19." April 2020.