Book abstract: In this book, a group of leading scholars analyzes the functioning of modern democracies by focusing on two basic principles: political representation and policy congruence. Drawing on recent survey data from a variety of national and international research projects, they demonstrate how political representation works and mostly leads to a fair degree of policy congruence between citizens and their representatives. They also present new insights on the sources of satisfaction with democracy and the impact of the economy on elections and political trust.
Norris, Pippa. "Does Democratic Satisfaction Reflect Regime Performance?" How Democracy Works: Political Representation and Policy Congruence in Modern Societies. Ed. Martin Rosema, Bas Denters, and Kees Arts. Amsterdam University Press, 2011.