HKS Authors

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The plight of the Affordable Care Act Web site has focused attention on a problem that seldom receives it — the absence of good management in the U.S. government. Despite more than three years of lead time and $400 million to $600 million in taxpayer money, the government can’t seem to deliver something that is bread and butter to the average online retailer.


Bilmes, Linda J. and William Daley. "With, the Government's Bad Management Skills are Showing Again." The Washington Post, November 7, 2013.