Highlights from The People Factor: Strengthening America by Investing in Public Service

The ‘People Factor’ is a fundamental value system that focuses on motivating every worker by recognising the importance of his or her contribution to the overall success of the enterprise. Two decades of empirical evidence show that organisations perform to the highest levels when they invest heavily in their employees. These organisations do better in terms of financial returns, innovation and job creation. In particular, companies that embrace this philosophy have survived and prospered through many economic cycles, and consistently outperform their peers. By contrast the US federal government has largely failed to perceive that employees are its core asset.