Eaton, Susan C. "If You Can Use Them: Flexibility Policies, Organizational Commitment, and Perceived Productivity." KSG Faculty Research Working Papers Series RWP01-009, March 2001.
This study links workplace flexibility policies - formal, informal, and perceived 'usable' - to organizational commitment and self-reported productivity. Professional and technical employees of biotechnology firms were surveyed. Where employees could freely use policies, a positive association with outcomes is found. The paper contributes a new measure to capture employees' organizational experience.