Using a series of case studies, Smarter New York City describes the drivers and constraints behind urban innovation, including leadership and organization; networks and interagency collaboration; institutional context; technology and real-time data collection; responsiveness and decision making; and results and impact.
Goldsmith, Stephen, and Craig Campbell. "The Mayor’s Office of Data Analytics: Institutionalizing Analytical Excellence." Smarter New York City: How City Agencies Innovate. Ed. André Correa d’Almeida. Columbia University Press, 2018.