Crisis/Response Journal June 2008 HKS Authors See citation below for complete author information. Herman B. (Dutch) Leonard George F. Baker, Jr. Professor of Public Management, HKS; Eliot I. Snider and Family Professor of Business Administration, HBS Arnold Howitt Adjunct Lecturer in Public Policy Citation Leonard, Herman B., and Arnold M. Howitt. "'Routine' or 'Crisis' - The Search for Excellence." Crisis/Response Journal. June 2008.