Working Paper Summer 2004 HKS Authors See citation below for complete author information. Herman B. (Dutch) Leonard George F. Baker, Jr. Professor of Public Management, HKS; Eliot I. Snider and Family Professor of Business Administration, HBS Arnold Howitt Adjunct Lecturer in Public Policy Citation Leonard, Herman B., and Arnold Howitt. "Sudden Conflict: The Clash of Cultures at the Heart of Crisis Management." Working Paper, Summer 2004.