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The concept of trustworthiness can be understood to involve an informal social contract where principals authorize others to act on their behalf in the expectation that the agent will fulfill their responsibilities, despite conditions of risk and uncertainty. When evaluating the trustworthiness of political institutions, public judgments are expected to reflect the quality of government procedures, especially the principles of competency, impartiality and integrity. The most extensive body of cross-national empirical research about these issues has focused largely on established liberal democracies, such as Nordic states, characterized by freedom of the press and media pluralism, as well as affluent post-industrial European societies with highly educated populations. This study theorizes that the accuracy of any public judgments of the trustworthiness of government procedures are likely to be mediated by the information environment in open and closed societies, as well as by the cognitive skills of citizens. To understand these issues, Part I summarizes the theoretical argument. To identify the drivers of trust, data is drawn from around 80 societies around the globe included in Wave 7 of the European Values Survey/ World Values Survey (2017-21). Part II examines individual-level data to analyze how far confidence in political institutions is strengthened by subjective perceptions about the quality of governance. For a more rigorous test, Part III compares objective performance indicators to see how far independent measures of the quality of government by monitoring agencies predict public judgments of the trustworthiness of core political institutions in each country -- and how far such relationships are condition by the type of information society, as well as by societal levels of education. Part IV highlight the key findings and considers their broader implications for understanding the conditions for trust and trustworthiness.


Norris, Pippa. "Trust in Government Redux: The Role of Information Environments and Cognitive Skills." HKS Faculty Research Working Paper Series RWP22-001, January 2022.