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Service sector jobs in the United States are characterized by low pay, few fringe benefits, and limited employee control over scheduled work days and times. Many service sector employers across the country rely on just-in-time and on-call scheduling practices designed to minimize labor costs by closely aligning staffing with consumer demand. These practices can introduce significant instability into the lives of workers and their families.


Schneider, Daniel, Kristen Harknett, and Megan Collins. "Working in the Service Sector in New Jersey." Shift Project Research Brief, 2020.