The media storm engulfing the Department of Veterans Affairs (VA) misses the main story. The disability claims backlog, the scheduling delays, the bonuses paid to VA officials, fudging the data to meet arbitrary performance targets — these are serious issues. But the root of the VA’s problem is that it was designed for a world that has long since disappeared.
Bilmes, Linda J. "Yesterday's VA is Serving Today's Veterans. Therein Lies the Problem." Cognoscenti, July 16, 2014.