About the Author

Stephen Goldsmith

Daniel Paul Professor of the Practice of Government & Director of the Innovations in American Government Program, Harvard Kennedy School

Book Description

In this important book, former mayor and Harvard professor Stephen Goldsmith and NYU professor Neil Kleiman propose a way to dramatically increase the quality of public services. Their new distributed governance model puts citizens front and center, powered by an operating system (O/S) made possible by today’s giant leaps in analytics, social engagement, and big data. Weaving together lessons from dozens of case studies, A New City O/S is more than a book, it is a call to action, a framework for practitioners, and a guide for all who would put citizens front and center.

At the very time when it is easy to lament the state of government and democracy in America, public sector leaders have within their reach a greater opportunity to improve services than at any time in the last 100 years. An unbridgeable gap? Not really.

Based on decades of direct experience and years studying successful models around the world, Goldsmith and Kleiman propose a new operating system (O/S) for cities: one that builds upon the giant leaps that have been made in analytics, social engagement, and big data. This new O/S will power a distributed model of governance that allows public officials to mobilize new resources, surface ideas from unconventional sources, and arm employees with the information they need to become pre-emptive problem solvers. This book combines the lessons from the many innovations taking place in today’s cities to show how a new O/S can create systemic transformation.

For students of government, this book presents a groundbreaking strategy for rethinking the governance of cities, a critical evolution of the bureaucratic authority-based model that was ushered in during the 1920s. And yet, first and foremost, A New City O/S is designed for practitioners. By weaving real-life examples into a coherent model, the authors have created a step-by-step guide for all those who would put the needs of citizens front and center.  Nothing will do more to restore trust in government than solutions that work, and A New City O/S puts those solutions within reach of those public officials charged with their delivery.

At the very time when trust in government continues to drop, public sector leaders have within their reach a greater opportunity to improve services than at any time in the last 100 years. Breathtaking developments in analytics, social engagement, and open data offer significant potential for addressing these challenges. However, few cities have been able to capitalize on these breakthroughs because their current governance model/operating system limits collaboration and stifles innovation. This book proposes a distributed governance approach, powered by a new operating system (O/S) that will allow cities to harness today’s technology for transformative operational reforms. The goal: to radically improve the quality of services provided, more effectively engage citizens in civic life, and mobilize additional resources.



"Few can make a better case for how data and transparency can make government work better for the people who need it most. The authors present a bold rethinking of how government should and can work in the digital era to promote more equitable, vibrant, and resilient communities. Drawing from lessons of America’s most innovative cities—including New Orleans—they offer invaluable advice and case studies for anyone interested in addressing our most vexing urban challenges."—Mitch Landrieu, Mayor, New Orleans

"This great new book isn’t just a plan for a new nuts-and-bolts operating system for cities—it’s a genuinely fresh and innovative way of thinking about governance. Goldsmith and Kleiman develop a theory of “distributed governance” to map how power can be shared—and a strategy for making it work. Anyone interested in making cities work better—and that includes all of us—needs to wrestle with the meaty and lively story they tell."—Donald F. Kettl, Professor of Public Policy, University of Maryland

"Our democracy is only as strong as the trust we place in the institutions that work for us—and technology offers a digital path to new levels of transparency and accountability in government. A New City O/S is a blueprint for helping cities take advantage of innovative tools that can improve service delivery, bring new people into the conversation, and engage everyday residents in the work of building stronger and more inclusive communities."—Eric Garcetti, Mayor, Los Angeles

"Goldsmith and Kleiman illuminate an effort critical to the future of our country: a major reframing of public sector operations to make them work for, and with, the American public. The case studies they chronicle here, the lessons they derive, and their guidance for the future will help any change agent get us to the new operating system our local governments so desperately need."—Jennifer Pahlka, Founder and Executive Director, Code for America



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