We are at an interesting time for digital service units. One the one hand, the novelty and newness of these teams has worn off. On the other hand, there is growing acceptance by many governments that these teams are useful tool in driving new practices, particularly agile development processes and user-centric design.


Eaves, David, and Ben McGuire. "Digital Service Teams: The End of the Beginning?" Apolitical. November 29, 2018.